Shipping & Returns

Shipping

We ship within Switzerland. Shipping costs are CHF 9.00. Shipping is free on orders over CHF 100.00.

Available accessories and shop items are prepared for dispatch as quickly as possible after the order is received. The TWINISTA, on the other hand, is assembled to order and undergoes a quality inspection before shipping. This ensures that every TWINISTA meets our quality standards.

Delivery time

For the TWINISTA, the estimated delivery time is approximately 2–3 weeks from the date of order. This period accounts for the made-to-order assembly as well as the final quality inspection before shipping.

Available accessories and shop items usually have a shorter delivery time.

Should unexpected delays occur, we will inform you accordingly.

Returns

Our products are manufactured and provided in small quantities and, in part, made to order. For this reason, we do not offer a voluntary right of withdrawal or return. Once the order is completed, the purchase is binding; a return or exchange due to a change of mind is excluded.

Of course, statutory rights in the event of defective, damaged or incorrectly delivered products remain unaffected. In such a case, please contact us so that we can find an appropriate solution.